Scenario · Workforce Management

Workforce pilots into employer adoption

A workforce solution had gained user interest while employer sponsors struggled to assess the purchasing case. We mapped human-resources and operating roles, defined pilot decision criteria and coordinated implementation messaging with the delivery team.

Client
Leading workforce management organization
Sub-industry
Workforce Management
Engagement
Embedded
Pillars
Assembled · Growth
Window
90 days
+50%
Employer contracts

6 → 9

+15 pp
Pilot-to-contract conversion

30% → 45%

+15 pp
90-day active workforce adoption

60% → 75%

90 days
Measurement window

Comparable reporting periods

The situation

A workforce solution had gained user interest while employer sponsors struggled to assess the purchasing case.

The work focused on employer contracts, pilot-to-contract conversion, 90-day active workforce adoption. The adoption cohort was separate from the acquisition cohort. Active use was a defined product behavior, not proof of payroll accuracy, staffing efficiency or employee performance.

Which activity helped employer contracts, and what happened at the next decision?

The commercial question

What we did

Three moves, in order.

  • Sharpen

    Define the commercial outcome

    The priority was employer contracts. The team used pilot-to-contract conversion and 90-day active workforce adoption to assess the next stages, with a clear distinction between activity and accepted outcomes.

  • Author / Architect

    Build the path to the next decision

    We mapped human-resources and operating roles, defined pilot decision criteria and coordinated implementation messaging with the delivery team.

  • Generate / Gain

    Review progress against consistent measures

    The team compared employer contracts, pilot-to-contract conversion, 90-day active workforce adoption across the agreed reporting periods. The adoption cohort was separate from the acquisition cohort. Active use was a defined product behavior, not proof of payroll accuracy, staffing efficiency or employee performance.

What changed

Employer contracts moved from 6 to 9. Pilot-to-contract conversion moved from 30% to 45%. 90-day active workforce adoption moved from 60% to 75%.

The adoption cohort was separate from the acquisition cohort. Active use was a defined product behavior, not proof of payroll accuracy, staffing efficiency or employee performance.

We calculated relative changes from the baseline and comparison values and reported conversion or retention changes in percentage points. We rounded displayed changes to one decimal place where needed. The figures did not establish that marketing caused the outcome.

Measurement window: Two comparable six-month employer acquisition cohorts; adoption measured 90 days after rollout.

Workforce Management industry photograph
Where this sat in the system
01–02

Strategic

03–04

Assembled

Core
05–06

Growth

Core

Services in this example
Positioning & Messaging Creative & Content Development Digital Experiences Segmentation & Targeting Inbound Marketing Data-Driven Optimization Outbound Marketing

Related reading

Explore the workforce management growth system.

Next step

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