Scenario · Wholesale / Retail & Wholesale

Wholesale buyer meetings into active retail accounts

A wholesaler had accumulated trade-show contacts without visibility into first orders or replenishment. We clarified the category proposition, organized product-specific follow-up and connected account activation to subsequent retailer purchasing.

Client
Leading wholesale / retail & wholesale organization
Sub-industry
Wholesale / Retail & Wholesale
Engagement
Embedded
Pillars
Assembled · Growth
Window
90 days
+50%
New retail accounts placing a first order

20 → 30

+5 pp
Qualified-buyer-to-first-order conversion

25% → 30%

+20 pp
90-day account reorder rate

40% → 60%

90 days
Measurement window

Comparable reporting periods

The situation

A wholesaler had accumulated trade-show contacts without visibility into first orders or replenishment.

The work focused on new retail accounts placing a first order, qualified-buyer-to-first-order conversion, 90-day account reorder rate. First and repeat orders were distinct transactions. Retail stocking orders did not prove shopper sell-through or consumer demand.

Which activity helped new retail accounts placing a first order, and what happened at the next decision?

The commercial question

What we did

Three moves, in order.

  • Sharpen

    Define the commercial outcome

    The priority was new retail accounts placing a first order. The team used qualified-buyer-to-first-order conversion and 90-day account reorder rate to assess the next stages, with a clear distinction between activity and accepted outcomes.

  • Author / Architect

    Build the path to the next decision

    We clarified the category proposition, organized product-specific follow-up and connected account activation to subsequent retailer purchasing.

  • Generate / Gain

    Review progress against consistent measures

    The team compared new retail accounts placing a first order, qualified-buyer-to-first-order conversion, 90-day account reorder rate across the agreed reporting periods. First and repeat orders were distinct transactions. Retail stocking orders did not prove shopper sell-through or consumer demand.

What changed

New retail accounts placing a first order moved from 20 to 30. Qualified-buyer-to-first-order conversion moved from 25% to 30%. 90-day account reorder rate moved from 40% to 60%.

First and repeat orders were distinct transactions. Retail stocking orders did not prove shopper sell-through or consumer demand.

We calculated relative changes from the baseline and comparison values and reported conversion or retention changes in percentage points. We rounded displayed changes to one decimal place where needed. The figures did not establish that marketing caused the outcome.

Measurement window: Two comparable six-month wholesale buyer cohorts, with a 90-day reorder check.

Wholesale / Retail & Wholesale industry photograph
Where this sat in the system
01–02

Strategic

03–04

Assembled

Core
05–06

Growth

Core

Services in this example
Positioning & Messaging Creative & Content Development Digital Experiences Go-to-market Strategy Campaign Development Data-Driven Optimization Product & Portfolio Strategy

Related reading

Explore the wholesale / retail & wholesale growth system.

Next step

Same problem?

If your budget conversation runs on impressions, that is the first thing we would fix.