Scenario · Education / Higher Education

Connecting recruitment activity to enrolled students

A university enrollment team needed to connect recruitment spending to completed applications and enrolled students. This example shows how shared definitions, clearer program pages and coordinated admissions follow-up could give the team a useful basis for its next budget decision.

Client
University in this scenario
Sub-industry
Higher education
Engagement
Embedded
Pillars
Assembled · Growth
Window
Two recruitment terms
−38%
Cost per inquiry

$688 → $427

+21%
Completed applications

1,061 → 1,284

5 / 5
Channels in enrollment reporting

Up from 2 / 5

2 terms
Recruitment window

Two comparable recruitment terms

The situation

The enrollment question was straightforward: which recruitment activity was helping students reach an application, and what happened after that?

In this example case study, five recruitment channels were active, but only two were connected to enrollment reporting. Marketing could see campaign activity. Admissions could see students moving through its process. The missing connection made it difficult to compare channel performance across the full student journey.

The work needed to respect the recruitment calendar. Marketing and admissions needed an agreed definition of each stage, a named owner for follow-up, and program information that helped prospective students decide whether to apply.

“We could finally see which recruitment activity led to applications and where follow-up needed attention.”

Illustrative perspective

What we did

Three moves, in order.

  • Architect

    Agree the stages and connect source tracking

    Marketing and admissions agree what counts as an inquiry, completed application, admission and enrollment, and who owns each handoff. Connect recruitment sources to the university’s admissions records, with missing sources visible and access and consent requirements respected.

  • Author

    Make the next step clear for prospective students

    Program pages explain costs, schedules, entry requirements and supported outcomes. Inquiry forms remove unnecessary fields and explain what happens after submission, so students can make an informed decision about applying.

  • Generate / Gain

    Coordinate recruitment and improve follow-up by cohort

    Campaigns, open houses and admissions follow-up use the same program priorities and student stages. Make the steps after admission clear. Compare recruitment periods while keeping different student journeys visible.

What changed

In the example comparison, cost per inquiry moved from $688 to $427 and completed applications from 1,061 to 1,284. Reporting coverage moved from two of five channels to all five.

The intended operational change was a shared view of the student journey. Marketing could review which sources produced completed applications. Admissions could see where follow-up needed attention. Both teams could use the same stage definitions in the next recruitment discussion.

An enrollment outcome would still need to be established. More inquiries or completed applications do not, by themselves, prove that more students enrolled. The next measures would be admit-to-enroll yield and cost per enrolled student, using an agreed cohort and spending definition.

The percentages are rounded: ($688 − $427) ÷ $688 = 37.9%; (1,284 − 1,061) ÷ 1,061 = 21.0%.

Illustrative higher education scenario
Where this sat in the system
01–02

Strategic

03–04

Assembled

Core
05–06

Growth

Core

Services in this example
Customer Insights Positioning & Messaging Creative & Content Development Digital Experiences Campaign Development Inbound Marketing Data, Tech & Operations

Related reading

Explore the higher education recruitment system.

Next step

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